Wordoverse

Support & Contact

We're here to help

Contact us

The best way to reach us is by email. We read every message and typically reply within 2–3 business days.

✉️ Email support@wordoverse.com

To help us resolve your issue faster, please include your device model, operating-system version, and — if it's about a purchase — the approximate date and what you bought. Please don't send passwords.

Frequently asked questions

How do I manage or cancel my subscription?

Subscriptions are billed through your app store, so you manage them there:

  • iPhone/iPad: Settings → [your name] → Subscriptions → Wordoverse, then turn off auto-renew or cancel.
  • Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Wordoverse.

Cancelling stops future renewals; you keep access until the end of your current paid period. See our subscription terms.

How do I request a refund?

Refunds are handled by the store that processed your payment:

Details are in our refunds & cancellation section.

My purchase or coins didn't arrive. What do I do?

First, reopen the App while online — purchases automatically re-sync and finish delivering when the App launches or after a purchase resolves. If your coins or content still haven't appeared after a few minutes, email us at support@wordoverse.com with the purchase date and product, and we'll look into it.

How do I restore purchases on a new device?

Sign in with the same Google or Apple account and store account you used originally, then reopen the App. Your subscription and one-time purchases are restored automatically. Guest progress that was never connected to Google or Apple stays on the original device only.

How do I delete my account and data?

Open the App and go to Settings → Delete Account. This permanently deletes your profile, progress, coins, and cosmetics. If you have an active subscription, cancel it in your store account too (deleting the App does not cancel a subscription). See what is and isn't kept in our data retention section.

The game can't hear me / microphone isn't working.

Wordoverse needs microphone and speech-recognition access to check the words you say. Make sure it's allowed:

  • iPhone/iPad: Settings → Wordoverse → enable Microphone and Speech Recognition.
  • Android: Settings → Apps → Wordoverse → Permissions → allow Microphone.

Your audio is used only during a round to recognize your answer and is never recorded or sent to our servers — see our Privacy Policy.

How do I turn notifications on or off?

You can toggle notifications in the App's settings, or in your device settings (iOS: Settings → Notifications → Wordoverse; Android: Settings → Apps → Wordoverse → Notifications).

How do I make a privacy or data request?

Email support@wordoverse.com to access, correct, export, or delete your data. Your privacy rights are described in our Privacy Policy.

Developer: Aleksandre Chokheli · Support email: support@wordoverse.com